Find answers to common questions about our products, orders, payments, delivery, returns and customer services. We are here to make your shopping experience simple and convenient.
Refunds are available only for eligible cases such as defective
products or situations covered under our policies.
Approved refunds will be processed after verification.
The processing time may vary depending on the payment method
and bank processing time.
No. Refunds are not provided for change-of-mind purchases.
Customers can request an exchange according to our policy.
Refunds will be processed through the original payment method
or another available method depending on the situation.
Delivery usually takes 2 – 5 working days depending on your
location and courier availability. Delays may occur during
holidays, promotions, or unexpected situations.
Yes. Kamaleshwary Tex provides island-wide delivery across
Sri Lanka through trusted courier partners.
Once your order is dispatched, you will receive delivery
updates through SMS, phone call, or other available
communication methods.
If your delivery is delayed, please contact our customer
support team. We will check with the courier service and
provide an update.
Yes. Products can be returned or exchanged according to our
Return & Exchange Policy. Items must be unused, unwashed,
and in original condition with tags and invoice.
Return or exchange requests must be submitted within
7 days from the purchase or delivery date.
Return shipping responsibility depends on the reason for return.
If the issue is caused by Kamaleshwary Tex, necessary support
will be provided.
Please contact us within 48 hours of receiving the product
with details and photos. We will review the issue and provide
a suitable solution.
We accept available secure payment methods provided during
the checkout process, including online payment options.
Yes. Payments are processed through secure payment gateways
to protect your transaction information.
Order cancellation requests must be made as soon as possible.
Once the order has been processed or dispatched, cancellation
may not be possible.
If your payment fails, please try again or contact our customer
support team for assistance.
